At JG Kronenberger Fine Jewelry we offer a 30-Day return policy on most items. We're only happy if our customers are absolutely delighted.
30-Day Returns
If you're not satisfied, simply return most purchases for a full refund or exchange by following the instructions under Preparing an Item for Return below. Please note that all returned items must pass an inspection before we can issue any refund or exchange. Any member credit used as part of the purchase will be credited back to your member account.
Please do not bring purchased items to our store for return and refund. If you have any questions concerning online and in-store services please feel free to contact one of our sales associates.
Please note JGK will not be held responsible for any returns that are lost or stolen during the return process.
Back to top
Order Cancellations
Unfortunately, we cannot cancel your order once it has been placed. We understand that everyone makes mistakes, so if you have questions about your order, please contact us and we will do everything we can to accommodate your needs.
Back to top
Gift Returns
We will gladly exchange a gift you received for another item(s) or for credit within 30 days of purchase. Or we can refund the individual whose name is on the receipt within 30 days of purchase, in the same method of payment used at the time of purchase.
Back to top
Returns of Loose Diamonds
Please note that loose diamond purchases include a 10-Day Return Policy. To learn more contact us at 1-877-JGK-5510.
Back to top
Returns of Diamond Set Rings, Sized Rings & Engraved Items
Diamond Set Rings
Although we will do the best we can to accommodate your needs, any rings that have been set with a diamond, may be non-returnable or subject to a fee for labor and restocking. All Tacori rings are non-returnable. To learn more contact us at 1-877-JGK-5510.
Sized Rings & Engraved Items
Please note that all sized rings and engraved items are non-returnable. To learn more contact us at 1-877-JGK-5510.
Back to top
Preparing Items for Return
To return a diamond or jewelry item to JG Kronenberger Fine Jewelers, follow our three step process:
1. Call 1-877-JGK-5510 with your Order Number. We will verify your order, and answer any questions you have.
2. Package Your Return. Include all original packaging, collateral material, appraisals, and certificates. If you return an item without these items you may we liable for their replacement cost. For security reasons, do not write JG Kronenberger Fine Jewelers anywhere on the outside of the box.
Please address to your package to the following:
JGK Inc
417 Stokes Road, Suite C.
Medford, NJ
08055
3. Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
• Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
• More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached JG Kronenberger Fine Jewelers.
• More than $25,000: Contact us to make special arrangements to return your purchase.
Follow these instructions exactly to prevent problems in the processing of your return. If you have any questions about our return procedure, please contact us at returns@jgkronenberger.com. Or call 1-877-JGK-5510.
Please note that JGK is not liable for the cost of shipping or insuring returned items or any loss or damage that may occur during the shipping process.
Back to top
Refund Process
Please allow 7 days from when we receive your return for the credit to be processed. You will receive an email when your account has been credited.
Back to top